Cancellation & Support Policy

Order Cancellation

Cancellation requests are generally considered only before dispatch. Once an order has been dispatched, cancellation requests are handled based on shipment status, package condition, and verification outcome.

Post-Delivery Support Requests

For support requests after dispatch, the parcel should remain unopened, unused, and in original condition with all original packaging and tags intact where inspection is required. Courier charges related to support handling are to be borne by the customer unless otherwise confirmed by our support team.

Refunds

Refunds, where approved, are processed only after the returned product is received and verified. If the returned item is found to be opened, used, damaged, or not in original condition, the refund request may be declined after inspection. Refund timelines depend on the payment method used.

Damaged or Wrong Items

Damage or wrong-item issues should be reported promptly — ideally within 48 hours of delivery — with suitable photographic proof for review. Delays in reporting may affect the outcome of the request.

How to Initiate a Request

• Contact us via phone, email, or WhatsApp
• Share your order ID and the reason for the request
• Attach photos of the item if reporting damage or wrong product
• Our team will respond within 1–2 business days